Help centre
How does it work?
From search to arrival, here is how a trip with Safar unfolds, along with answers to the questions we hear most.
Booking
Four steps, two minutes
The price you see is the price you pay: tolls, taxes and airport waiting time are included.
01 / 04
On the day
You always know where your driver is
Every step is visible in your account and sent to you by email and SMS.
As soon as you pay
Booking confirmed
Your trip is saved. You can still change or cancel it free of charge up to 24 hours before.
24 hours before at the latest
Driver assigned
You receive their name, phone number, and the vehicle model and plate.
Before pick-up
Driver on the way
They track your flight: if it is late, the pick-up time adjusts at no extra cost.
At the agreed time
Meet and greet
In arrivals, your driver waits with a sign bearing your name and takes care of your luggage.
At destination
Trip completed
Nothing to pay on the spot. Your invoice stays available in your account.
Frequently asked questions
Straight answers
Can't find your answer? Our team replies around the clock.
No. Your account is opened automatically with your first booking, using the email address you provide. You receive a link to choose your password.
We recommend booking at least 24 hours before departure. For a closer departure, contact us and we will confirm driver availability.
Yes. At the “Passenger details” step, choose “Book for someone else” and enter their details: the driver will contact them directly.
No. The price is fixed: it includes tolls, taxes, airport waiting time and flight tracking. Only a change to the trip on your side can alter it.
A question before you book?
Our team answers around the clock, in French, English and Arabic.